The Business Protection section in the Department of Economic Development (DED) in Dubai received 790 complaints during the first six months of 2018 against 520 complaints in the year-earlier period.
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The Commercial Compliance & Consumer Protection (CCCP) sector in DED receives complaints regarding disputes between traders inside as well as outside the UAE and works to resolve them amicably.
The services sector accounted for 41.1 percent of total complaints received followed by electronics (11 percent), foodstuffs (6.6 percent), building materials (5.4 percent), shipping (4.9 percent).
Failure to comply with the terms of the agreement was among the most common complaints received, accounting for 59.2 percent of the total.
Non-compliance with the terms of the contract accounted for 20.9 percent while 5.1 percent were related to commercial fraud.
“The Department of Economic Development is keen to enhance transparency and impartiality among traders in Dubai and the business community within and outside the country,” said Abdullah Al Shehhi, deputy CEO, CCCP. “So far we have managed to resolve financial disputes involving an average of AED250,000.”
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