Mahboub is a chat bot system which enables RTA customers to communicate through an automated environment. Clients can inquire about services such as documents required for renewing driver’s licence, and the system will respond to them without involving call centre staff, said Mohammed Al Khayat, director of smart services, at RTA’s Corporate Technology Services Sector.
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The system is bilingual (Arabic/English) and can be accessed through RTA’s website. More channels will be added to the system in future.
RTA already uses AI in several services including the automated control of the metro service frequency, emergency response system at the Enterprise Command and Control Centre and drones.
AI is also used in the Al Raqeeb System to monitor the performance and fatigue of its public transport drivers.
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